At Renod, we are committed to providing exceptional freight forwarding services and ensuring customer satisfaction. Our Return and Refund Policy outlines the conditions and procedures for addressing service-related issues. Please review the details below to understand how we handle returns, refunds, and disputes.

1. Scope of the Policy

This policy applies to services provided by Renod, including freight forwarding, warehousing, and related logistics solutions. It does not cover third-party services or issues beyond our control, such as delays caused by customs, carrier disruptions, or natural disasters.

2. Eligibility for Returns or Refunds

Customers may request a return or refund under the following circumstances:

  • The service provided did not meet agreed terms outlined in the contract.
  • Shipment delays or errors were caused by Renod and not external factors.
  • Damage or loss of goods occurred due to negligence by Renod.

3. Conditions for Returns or Refunds

  • Refunds or adjustments will be made only if the issue is reported within 7 days of the incident or service completion.
  • Proof of claim (e.g., invoices, contracts, or photographic evidence of damaged goods) must be provided to process the request.
  • Claims related to damaged goods must comply with the terms of the insurance policy (if applicable).

4. Exclusions

The following circumstances are not eligible for returns or refunds:

  • Delays caused by customs, carrier strikes, adverse weather conditions, or other force majeure events.
  • Incomplete or inaccurate information provided by the customer (e.g., incorrect documentation or labeling).
  • Issues arising from the use of third-party services not managed directly by Renod.

5. Refund Process

  • Customers must submit a formal request through our Customer Support Portal or email at support@renod.com.
  • Once the claim is reviewed and approved, refunds will be processed within 10-15 business days to the original payment method.
  • Renod reserves the right to deduct applicable service fees, as outlined in the contract, from the refund amount.

6. Dispute Resolution

In the event of a disagreement regarding a refund or return:

  • Renod will work with the customer to resolve the issue amicably through detailed review and discussions.
  • If an agreement cannot be reached, the matter may be escalated to arbitration as per the terms of the service agreement.

7. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Conclusion

At Renod, we strive to deliver reliable and professional services. Our Return and Refund Policy is designed to address concerns promptly and fairly, ensuring customer confidence in our logistics solutions.

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